Privacy Policy

Introduction

zentiq B.V. ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

This policy applies to all personal data processing activities carried out by zentiq in connection with our business operations, including our website zentiq.world and related services.

Data Controller

zentiq B.V. is the data controller responsible for your personal data. Our contact details are:

Data Collection

The data we collect includes personal information such as your name, email address, phone number, postal address, and other information you provide when contacting us or using our services. We may also collect technical information about your device and how you interact with our website.

We collect personal data in the following ways:

• Information you provide directly when filling out forms or contacting us
• Technical data collected automatically when you visit our website
• Information from third parties when legally permitted
• Data from cookies and similar technologies (see our Cookie Policy)

The types of personal data we may collect include: identification data (name, username), contact data (email address, telephone number, postal address), technical data (IP address, browser type, device information), usage data (how you use our website and services), and marketing preferences.

How We Use Your Information

We explain how we use your information in this section to ensure transparency about our data processing activities. The use of your data is always based on a valid legal basis under GDPR.

We use your personal data for the following purposes:

• To provide and maintain our services
• To respond to your inquiries and provide customer support
• To process transactions and manage your orders
• To send you important updates about our services
• To improve our website and services based on your feedback
• To comply with legal obligations
• To protect our legitimate business interests

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: Where processing is necessary for the performance of a contract with you
• Legal obligation: Where we need to comply with legal requirements
• Legitimate interests: Where processing is necessary for our legitimate business interests

Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our legal rights
• With your explicit consent
• In connection with a business transfer or merger

All third-party service providers are required to maintain appropriate security measures and use your data only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

• Contact inquiries: 3 years from last contact
• Customer data: 7 years for tax and accounting purposes
• Website analytics: 26 months
• Marketing data: Until you withdraw consent

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@zentiq.world. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection
• Incident response procedures

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website usage. For detailed information about our use of cookies, please see our Cookie Policy.

You can manage your cookie preferences through your browser settings or our cookie consent banner.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child under 16, please contact us immediately at privacy@zentiq.world.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or our data processing practices, please contact us using the contact information below. We are committed to resolving any concerns you may have about your privacy.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.